Privacy Policy

Last updated: 2026-10-23

Privacy Policy

Last updated: 23 October 2026

This privacy policy explains how Archippe Rene Pedro Makufi trading as Chippy Roof Gutters (trading as Chippy Roof Gutters) handles personal data when providing roofing and guttering services in London, including on-site installation services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who is responsible for your personal data

The data controller is:

Archippe Rene Pedro Makufi trading as Chippy Roof Gutters (trading as Chippy Roof Gutters) 5 Water Lane Twickenham London TW1 3NP

Email: admin@chippyguttersgutters.co.uk

Personal data we collect

When you contact us about roofing, guttering or installation services, we may collect:

  • Your name
  • Your telephone number, email address and other contact details
  • The address where the work is required
  • Details of your roofing, guttering or installation requirements
  • Information contained in your messages, enquiries, quotations and correspondence
  • Information needed to arrange, provide and administer the requested services

We do not ask for more personal data than is reasonably necessary for these purposes.

How we use your personal data

We may use your personal data to:

  • Respond to enquiries and requests for quotations
  • Discuss and assess your roofing or guttering requirements
  • Arrange and provide on-site installation services
  • Communicate with you about appointments, work and related matters
  • Prepare and administer contracts and quotations
  • Keep records of our business transactions
  • Comply with legal and regulatory obligations
  • Establish, exercise or defend legal claims
  • Maintain the security and proper operation of our website and business

Lawful bases for processing

We rely on the following lawful bases under the UK GDPR:

  • Steps before entering into a contract: to respond to an enquiry, provide a quotation and assess whether we can provide the requested services
  • Contract: to provide and administer services that you have requested or agreed to receive
  • Legal obligation: where processing is necessary to comply with a legal obligation
  • Legitimate interests: to manage our business, communicate with customers, keep appropriate records, protect our legal position and operate our website, provided that these interests do not override your rights and interests
  • Consent: where the law requires consent for a particular use of personal data

You may withdraw consent at any time where we rely on consent. This will not affect processing that took place before consent was withdrawn.

Who receives your personal data

We may share personal data with service providers that support our website and communications:

  • OVHcloud, which provides website hosting
  • Migadu, which provides email services

We may also disclose personal data where necessary to comply with the law, respond to a lawful request or establish, exercise or defend legal claims. We do not sell personal data.

International transfers

Where personal data is transferred outside the United Kingdom, we will ensure that the transfer is made lawfully under the UK GDPR. Depending on the circumstances, this may involve:

  • A transfer to a country recognised as providing an adequate level of data protection
  • The use of the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses
  • Other lawful safeguards or a permitted exception under data protection law

You can contact us using the details above if you would like more information about the safeguards applying to a particular international transfer.

How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected.

Our usual retention periods are:

  • Enquiry and quotation records where no contract is entered into: up to 12 months after the last contact
  • Records relating to completed or ongoing work: for up to 6 years after completion or the end of the relevant business relationship, where needed for legal, accounting or dispute-resolution purposes
  • Email correspondence and other records: for as long as reasonably necessary for the relevant enquiry, work or legal purpose, subject to the periods above

We may keep information for longer where this is necessary to comply with a legal obligation or establish, exercise or defend legal claims. When personal data is no longer required, we will securely delete it or make it anonymous.

Cookies

Our website uses only strictly necessary cookies. These cookies are required for the website to operate and do not require consent under the Privacy and Electronic Communications Regulations (PECR).

We do not use cookies for advertising, behavioural tracking or analytics based on the information covered by this policy.

Your data protection rights

Subject to legal conditions and exemptions, you have the right to:

  • Ask for a copy of the personal data we hold about you
  • Ask us to correct inaccurate or incomplete personal data
  • Ask us to erase your personal data
  • Ask us to restrict how we use your personal data
  • Object to processing based on legitimate interests
  • Ask to receive certain personal data in a structured, commonly used and machine-readable format
  • Withdraw consent where processing is based on consent
  • Object to direct marketing, where applicable
  • Ask for information about safeguards used for international transfers

You also have rights relating to automated decision-making and profiling where applicable. We do not use your personal data to make decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise your rights, email admin@chippyguttersgutters.co.uk. We may need to verify your identity before responding. We will usually respond within one month, although this may be extended where permitted by law.

Complaints

If you are unhappy with how we have used your personal data, please contact us first so that we can try to resolve your concern.

You have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO). Further information is available at https://ico.org.uk/make-a-complaint/.

Services and consumer rights

For consumer customers, services are provided subject to the Consumer Rights Act 2015. This includes requirements that services are carried out with reasonable care and skill, within a reasonable time where no time is agreed, and for a reasonable price where no price is fixed.

Where a consumer enters into a contract at a distance or away from our business premises, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may provide a 14-day cancellation right. If you ask us to begin work during that period, you may be required to pay for services supplied before cancellation. The cancellation right may also end in circumstances permitted by law, including where a service has been fully performed after the required agreement and acknowledgement.

Information about cancellation rights, charges and the service contract will be provided where those rules apply. This section does not limit any rights you have under applicable consumer law.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The date at the top of this page shows when it was last updated.

Governing law

This privacy policy and any dispute relating to it are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights you may have under applicable consumer protection law.